Customer Service Guarantee at HAMS Fly Limited

Welcome to our Customer Service page! We are dedicated to providing you with the best support possible for all your flight-related needs. Whether you have questions about bookings, cancellations, or need assistance while traveling, we're here to help.


Customer Support Team

We are always here to help

• Phone: 08802-48957730, 08801407020590, 01407020597
• Email: info@hamsfly.com

Business Hours

• Saturday to Thursday: 9:00 - 19:00
• Friday: 10:00 - 01:00

Travel Tips

Check Visa Requirements: Ensure you have the necessary visas for your destination.
Arrive Early: Arrive at the airport at least 2-3 hours before your flight for international travel.
Stay Informed: Sign up for flight alerts to stay updated on any changes to your itinerary.
Pack Smart: Familiarize yourself with airline baggage policies to avoid extra fees and delays.

Feedback and Suggestions

We value your feedback and are always looking to improve our services. If you have suggestions or comments, please let us know!
• Email Us :
Share your thoughts at [info@hamsfly.com].
Survey: Occasionally, we may send out surveys to collect your opinions on our services. Your participation helps us serve you better.

Booking Service Information

HAMS will then make every effort to assist the user in negotiating the cancellation of their trip. When booking with us, you can expect a straightforward process designed for your convenience. Heres what you need to know:
Booking Process: Enter your travel details on our homepage. Select your flights and complete your booking with a secure payment.
Confirmation: After booking, you will receive a confirmation email with your itinerary and booking details.
Manage Your Booking: Use your booking reference on our website to manage your flights, including changes and cancellations.

Cancellation and Refund Policy

We understand that travel plans can change. Our cancellation and refund policy is designed to offer flexibility:
Cancellation: You can cancel your flight as per the guidelines provided in your booking confirmation. Please note that fees may apply
Refunds: Refund eligibility depends on the airline's policy. For tickets purchased through us, well assist you with the refund process.
Contact Us for Help: If you need help with cancellation or refunds, please reach out to our customer service team.

Benefits of Airport Transfers

Convenience

Avoid the hassle of public transport or finding a parking spot. Your vehicle will be waiting for you upon arrival.

Local Knowledge

Many transfer services offer drivers who are familiar with the area, providing tips and insights about your destination.

Cost-Effective

Pre-booking can often save you money compared to on-the-spot fares, especially for larger groups.

Time-Saving

Transfers can reduce travel time, especially when traveling to busy locations. No need to navigate unfamiliar public transport routes.

Delay & Cancel Compensation Guarantee

Benefit

If your driver arrives late and this is confirmed by HAMS Fly Limited, HAMS Fly will provide compensation based on the amount of time you waited
for your driver. We understand that travel disruptions can be frustrating. Our Delay & Cancel Compensation
Guarantee ensures you receive compensation for significant delays or cancellations, providing peace of mind during your journey

Offer

If your flight is delayed by more than 10 hours or canceled, you are eligible for a compensation of up to [specific amount] to cover additional expenses or inconveniences caused.

Call to Action

Travel with confidence! Book your flights with us today and enjoy the security of our Delay & Cancel Compensation Guarantee

FAQs For Customer Service